Communicating Service Quality

Most of us know that just stating that you are good at what you do is not good enough, it may even come across as bragging, which we all know is bad news. You want to be humble but at the same time convince your prospects that you are the best decision they could possibly make. People are not looking for the greatest solution provider available they are looking to avoid making a bad decision. Listen to my podcast and then let me know your thoughts on Communicating Service Quality below.


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1 Comment

  • Jeff Bradshaw
    January 23, 2009 at 11:43 am

    I thought I’d throw a good news story in here. I bought several MicroSync components, two of which were from ebay. The receiver purchased on ebay started having problems. I called Tamrac (who owns MicroSync) to ask about having it looked at. The woman said to send it in for warranty service. I told her I bought it used on ebay. She said to send it anyway. I did so with a note saying how I purchased it. To make a long story short, they sent me a new one at no charge. Now THAT’s great customer service!

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