Today I had an interesting interaction with an AT&T representative. In the podcast I will get into the actual situation but she said “Customer care, doesn’t really care.” She hit the nail on the head. In the corporate world today, customer service is not important to them. They have a strong hold on a market so they do not feel the need to offer anything other then a body to answer the phone and read a script. Today I felt the need to share this experience and the thoughts it brought to mind about customer service. Take a listen.[audio:090122_customercare.mp3]
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